Not Receiving download links

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  • #314433
    Avatarjakey
    Participant

    I have tried numerous times in the past two weeks two download a few instruments but for some reason, I’m not getting any emails with the links. (Or any at all)

    I even tried making a separate account with a different email and had the same problem.

    All this being said Pianobook and Spitfire are legends and always will be.

    #314496
    Avatarbill kelm
    Participant

    Yeah, I had the same problem. now it’s worse. I can’t even put anything in my cart. I hope whoever it is that is messing with this site’s operation gets it sorted out soon.

    #314766
    Avatarngoc
    Participant

    You get no download link sent to your email.

    After you click on “Get the link” and you get to the purchase confirmation site, there is a blue highlighted link with “Kontakt” under “Products”. That’s your download link.

    #314848
    Avatarbill kelm
    Participant

    I am aware of that, and yes, that is what I was doing before the site got worse. Now I can’t even put any libraries in the cart ( much less download them or send a link). This problem is the same on my computer, my wife’s computer, and my phone……so some change must have been made to the site.

    #347737
    AvatarOrellos.P
    Participant

    Not receiving emails with links either. Something is certainly up. Hope they fix it soon.

    #348305
    bo dinbo din
    Participant

    Read my post, linked at the bottom of this reply;

    Three things to note;

    You need an account with Pianobook (which is free)

    Ensure when signing in, you select ‘Stay signed in’ or ‘Remember me’ for the cart to work correctly.

    They don’t send you links in an email, the links are generated on the site.

    How to download several instruments without losing the links.

    • This reply was modified 2 months, 2 weeks ago by bo dinbo din.
    #350505
    AvatarOrellos.P
    Participant

    Thank you very much Mr din!

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