Hi Jeff. Welcome.
Can you download any of the libraries ?
I would assume you can – as you are also able to make a post here.
Just try downloading a library, use FREE DOWNLOAD (there is no need for email confirmation). A link saying Download Now will appear, click on that and then shortly after that the page will refresh and show a download link in blue.
Then if that works, and if you still have any concerns over your account raise it with………..
Well, the truth is… we don’t know.
Perhaps mention it on Christian Henson’s media posts or Spitfire Audio site or twitter or wherever.